pk22 Privacy Policy

1. Who We Are

pk22 is an internationally licensed online casino and sports betting platform operating at pk22.games and serving players across Pakistan. In this Privacy Policy, references to "pk22", "we", "us", or "our" refer to the gaming operator that owns and operates the pk22 platform under its international gaming licence.

pk22 acts as the data controller in respect of all personal data collected from players and visitors through the pk22.games website and associated platform services. As data controller, pk22 determines the purposes for which personal data is collected and the means by which it is processed.

2. Data We Collect

pk22 collects personal data through several points of interaction with the platform. The categories of data we collect and the circumstances in which they are collected are set out below.

pk22 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health information is voluntarily provided in the context of a responsible gaming request (for example, a player disclosing a gambling addiction when requesting self-exclusion). Such data is handled with the highest level of care and used solely for the purpose for which it was provided.

3. How We Use Your Data

pk22 uses the personal data we collect for the following purposes:

• Account creation and management: To register your pk22 account, verify your identity and age, and administer your account throughout its lifecycle.
• Transaction processing: To process your deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, SadaPay, USDT TRC20, and other accepted payment methods.
• Regulatory compliance: To satisfy the identity verification, age verification, anti-money laundering, and record-keeping obligations imposed by pk22's international gaming licence.
• Fraud and security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, bonus abuse, and other conduct that violates the pk22 Terms and Conditions.
• Customer support: To respond to your enquiries, process complaints, and provide assistance related to your pk22 account or gaming activity.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, apply responsible gaming restrictions, and administer self-exclusion and deposit limit tools.
• Platform improvement: To analyse usage patterns across the pk22 platform, identify bugs and performance issues, and develop new features that improve the player experience.
• Marketing communications: To send you relevant promotional offers, bonus notifications, and platform updates, subject to your marketing preferences and applicable consent requirements.
• Legal proceedings: To establish, exercise, or defend legal claims involving pk22 or its players where necessary.

pk22 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight, except where expressly permitted or required by applicable law or regulation.

4. Legal Basis for Processing

pk22 processes personal data on the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: Processing required to perform the contract between pk22 and the player — including account registration, gaming services, and payment processing — is carried out on the basis that it is necessary to fulfil that contract.
• Legal obligation: Processing required to comply with pk22's legal and regulatory obligations under its international gaming licence, including KYC, anti-money laundering, and age verification requirements.
• Legitimate interests: Processing carried out in pursuit of pk22's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by the player's privacy rights.
• Consent: Where pk22 relies on your consent to process personal data — particularly in relation to direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Data

pk22 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Personal data is shared only in the following circumstances and only to the extent necessary for the specified purpose:

• Payment processors: Financial transaction data is shared with our payment partners (including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, SadaPay, and USDT TRC20 processing services) to facilitate deposits and withdrawals. All payment processors are contractually bound to use transaction data solely for payment processing purposes.
• Technology and platform providers: pk22 engages licensed third-party providers for game software, live dealer services, customer support tools, and analytics. These providers process personal data on pk22's behalf under strict data processing agreements and are not permitted to use player data for their own independent purposes.
• Regulatory and licensing authorities: pk22's international gaming licence requires the submission of player data, transaction records, and compliance reports to relevant regulatory and licensing authorities upon request.
• Law enforcement and legal process: pk22 will disclose personal data to law enforcement agencies, courts, or other public authorities where required to do so by law, court order, or in response to a lawful investigation.
• Anti-money laundering bodies: Where pk22 identifies or reasonably suspects money laundering, terrorist financing, or other financial crime activity, relevant data will be reported to the appropriate financial intelligence authorities as required by international AML standards.
• Business transfers: In the event that pk22's business or assets are transferred, merged, or acquired by a third party, player personal data may form part of the transferred assets. Players will be notified of any such transfer and of any material change to data processing arrangements that results from it.

6. International Data Transfers

As an internationally licensed operator, pk22 may transfer personal data to, or process personal data in, jurisdictions outside Pakistan. Where such transfers occur, pk22 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that which would apply within a jurisdiction that maintains adequate data protection laws.

Safeguards for international data transfers employed by pk22 include contractual data protection clauses incorporated into agreements with all third-party data processors located outside Pakistan, and the application of technical security measures consistent with internationally recognised data protection standards.

By registering a pk22 account and using the Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions other than Pakistan in connection with the provision of pk22's services.

7. Cookies and Tracking Technologies

pk22 uses cookies and similar tracking technologies on the pk22.games website to maintain platform functionality, ensure security, and improve the player experience. The categories of cookies deployed by pk22 are as follows:

• Strictly necessary cookies: These cookies are essential for the operation of the pk22 platform. They enable core functions such as player authentication, session management, security token validation, and fraud prevention. These cookies cannot be disabled without materially impairing platform functionality.
• Functional cookies: These cookies remember your platform preferences — such as language settings, preferred game categories, and responsible gaming configurations — so that you do not need to re-enter them on each visit.
• Analytical cookies: pk22 uses first-party analytical cookies to understand how players interact with the platform, identify performance issues, and measure the effectiveness of platform improvements. Analytical data is aggregated and does not identify individual players.

pk22 does not deploy third-party advertising cookies, social media tracking pixels, or cross-site behavioural profiling technologies on pk22.games. You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will affect your ability to access and use the pk22 platform.

8. Data Security

pk22 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following measures:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pk22 platform servers.
• AES-256 encryption for all personal and financial data stored in pk22 databases.
• Strict role-based access controls ensuring that pk22 personnel can only access player data to the extent required by their specific operational responsibilities.
• Regular independent security audits and penetration testing conducted by qualified cybersecurity professionals.
• Continuous real-time monitoring of platform systems for suspicious access patterns, intrusion attempts, and data anomalies.
• Secure, redundant data storage infrastructure with geographic backup facilities to ensure data availability and resilience.
• Mandatory security awareness training for all pk22 personnel who handle personal data.

While pk22 employs industry-standard security measures, no online transmission or storage technology is completely impenetrable. Players are encouraged to maintain the security of their own account credentials and to report any suspected unauthorised account access to pk22 support immediately.

9. Data Retention

pk22 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by our international licensing obligations, financial regulation, or applicable law.

• Active accounts: Personal data is retained throughout the period during which your pk22 account remains active and for a minimum of five years following account closure, as required by anti-money laundering record-keeping regulations.
• KYC documents: Identity and age verification documents are retained for a minimum of five years following the end of the player-operator relationship, in accordance with international AML standards.
• Financial transaction records: Records of all deposits, withdrawals, and wager transactions are retained for a minimum of five years following each transaction, as required by financial regulatory obligations.
• Responsible gaming records: Self-exclusion and deposit limit records are retained for the duration of the exclusion period and for a minimum of five years thereafter, to prevent re-registration by self-excluded players.
• Support communications: Customer support transcripts and correspondence are retained for a minimum of two years to facilitate the resolution of disputes and regulatory enquiries.
• Marketing consent records: Records of marketing consent and withdrawal are retained for five years to demonstrate compliance with applicable consent requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual. Where anonymisation is applied, the resulting anonymised data may be retained indefinitely for analytical purposes.

10. Your Rights

As a player whose personal data is processed by pk22, you have the following rights in relation to your personal data. These rights may be subject to certain limitations and exemptions under applicable law, particularly where processing is required for legal compliance or fraud prevention purposes.

• Right of access: You may request a copy of the personal data pk22 holds about you. We will provide this within 30 days of receiving a valid request, together with information about how the data is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account information directly through your pk22 account settings panel.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis for processing applies. This right is subject to legal retention obligations.
• Right to restrict processing: You may request that pk22 temporarily suspend the processing of your personal data while a dispute about its accuracy or lawfulness is resolved.
• Right to data portability: Where processing is based on your consent or the performance of a contract and is carried out by automated means, you may request that we provide your personal data in a structured, machine-readable format.
• Right to object: You may object to the processing of your personal data where pk22 relies on legitimate interests as the legal basis for that processing. pk22 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact pk22 customer support via live chat in your account dashboard or by email at [email protected]. We will respond to all valid data rights requests within 30 calendar days. In complex cases this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

11. Marketing Communications

pk22 may send you promotional communications about bonuses, new games, special events, and platform updates by email or SMS, where you have provided consent to receive such communications or where pk22 has a legitimate interest in contacting existing players about directly relevant offers.

• You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, by adjusting your communication preferences in your pk22 account settings, or by contacting pk22 support.
• Opting out of marketing communications will not affect your receipt of transactional communications, such as deposit confirmations, withdrawal notifications, or security alerts, which are sent as part of the service.
• pk22 does not share your contact details with third-party advertisers or marketing agencies for the purpose of those parties sending you their own marketing materials.
• Marketing messages sent by pk22 will always clearly identify pk22 as the sender and will include an unsubscribe mechanism.

12. Children and Minors

pk22 is strictly prohibited to persons under the age of 21. The pk22 platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 21. Age verification is a mandatory step in the pk22 registration process, and all accounts are subject to KYC verification that includes proof of age.

If pk22 discovers or is notified that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended, all collected data will be securely deleted as soon as legally permissible, and any deposits made will be refunded to the original payment method with all associated winnings forfeited.

13. Changes to This Policy

pk22 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our international licensing obligations. The effective date at the top of this policy will be updated whenever material changes are made.

Where changes to this Privacy Policy are material — meaning they significantly affect how we collect, use, or share your personal data — pk22 will notify registered players by email or via a prominent notice on the platform prior to the changes taking effect, allowing you a reasonable period to review the updated terms.

Your continued use of the pk22 platform following notification of any update to this Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree to the revised policy, you must cease using the platform and may request account closure by contacting pk22 support.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which pk22 handles your personal data, please contact us through any of the following channels:

• Live Chat: Available 24/7 directly within your pk22 account dashboard — the fastest route to our Data Protection team for urgent privacy matters.
• Email: [email protected] — all privacy-related enquiries are acknowledged within 24 hours and resolved within 30 days under normal operating conditions.

pk22 is committed to resolving all privacy concerns fairly and transparently. If you are not satisfied with the outcome of a privacy complaint, you may have the right to escalate the matter to the relevant supervisory authority under your applicable jurisdiction's data protection framework.